We’re looking for a Business Analyst – Customer Operations

This individual will be based in Hong Kong and work alongside our Senior Business Analyst to manage customer operations and drive intra-company communications, reporting, and growth initiatives.

Highlights

  • Successful business in a fast-growing industry. The market is growing quickly, and we’re gaining market share by executing well on all fronts, including product, marketing, operations, and customer support.
  • We provide industry-leading 24/7 customer support on live chat and email. Our remote customer support team is managed by our team in Hong Kong.
  • Meritocratic culture with fast decision-making.

Responsibilities

  • Ensure processes and communications are up to date, efficient, and meet the needs of both internal stakeholders and customers.
  • Act as the first point of contact for various types of issue escalations originating from the support team.
  • Create weekly and monthly business reports for relevant stakeholders in the Hong Kong office.
  • Interview and make hiring decisions for new support center agents.
  • Build, update, and maintain business dashboards, for use by both the support team and the Hong Kong office.
  • Drive competitor, product, or service research projects to identify areas of opportunity.

Requirements

  • Great organizational skills and ability to multitask
  • Excellent communication skills
  • Strong analytical skills: Comfortable analyzing data in Excel
  • Inherent interest in technology and e-commerce
  • Research aptitude

What we offer

  • Attractive compensation and benefits
  • Flexible working hours and a healthy work-life balance
  • Work in a challenging, collaborative, and fun environment

About us

At Chengbao, we’re leading the way to a more private and secure digital world. Consumers in over 180 countries around the globe rely on our industry-leading cybersecurity software and services.

We are an international tech company with hundreds of people worldwide and a core team in Hong Kong. We’re profitable, growing, and just getting started.

We hire world-class developers, product managers, and marketers in the industry, and give them the tools to succeed. Together, we ship beautiful, usable software for desktop and mobile that our customers use and love every day.

Ready to do the best work of your life? We’ve built just the place.